International Operations Supervisor (Chicago, IL - ORD)
BTX Global Logistics is seeking a proven operations leader with a track record of success within the global freight forwarding industry. The International Operations Supervisor is responsible for supporting the BTX business unit operations, customer service, compliance, SOP’s and KPI’s. This position reports to the Station Manager and will be responsible for hands-on operations and pricing of modes of International Transportation.
BTX is seeking a driven and dynamic individual who can manage the demands of global exports but also possesses the leadership and communication skills required to effectively interact directly with clients as well as BTX sales and operations personnel; The International Operations Supervisor will be a key member of the BTX team.
Duties Include:
- Deliver exceptional customer service through proactive communication, professionalism, and effective resolution of operational challenges while maintaining strong client relationships.
- Lead and develop a high-performing operations team, strategically managing workload distribution, coaching talent, and fostering a culture of accountability and continuous improvement.
- Cross-Functional partnership with sales, accounting, and compliance teams to align customer expectations with operational execution and business objectives.
- Oversee end-to-end Air/Ocean Export operations, ensuring shipment accuracy, regulatory compliance, timely milestone management, and consistent service excellence.
- Build and maintain strategic carrier, agent, and partner relationships to secure competitive pricing, reliable capacity, and innovative logistics solutions.
- Drive operational excellence through KPI management, process improvement initiatives, detailed SOP development, and customer-focused problem-solving.
- Ensure compliance and commercial performance by meeting regulatory standards, responding to specialized client needs, and balancing service delivery with profitability goals.
Summary of Desired Qualifications:
- 5+ years of leadership experience within the air/ocean export freight forwarding or transportation/logistics industry; import operations experience is a strong advantage.
- Bachelor’s degree in business or a related field preferred; equivalent combinations of relevant industry experience and education will be considered.
- Strong analytical and technical proficiency, with advanced computer skills; experience with Microsoft Office and Power BI is preferred.
- Deep understanding of import/export operational workflows, including regulatory compliance requirements and global trade processes.
Knowledge, Skills and Abilities Required:
- Excellent written and verbal communication and interpersonal skills with the ability to engage effectively with internal and external parties.
- Ability to present ideas in business-friendly and user-friendly language.
- Superior listening skills. • Strong organizational and time-management skills.
- Analytical problem-solving capabilities.
- A proven diverse background in all aspects of freight forwarding and operations within a dynamic growth environment.
Additional Information:
BTX Global Logistics is a global transportation and logistics organization with over 45 regional branches in the U.S. and Canada. In the International Operations Supervisor role this person will be expected to aid in the transformational change expected of this organization due to its continual and rapid growth.
Type: Full-time, Exempt
Industries: Logistics and Supply Chain
Compensation: Commensurate with Experience
Benefits: Competitive
Travel: N/A
Location: ORD
BTX is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. BTX does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
