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Delivering a world of service

International Operations Manager - Chicago (ORD)

BTX Global Logistics is seeking a proven operations leader with a track record of success within the global freight forwarding industry. The International Operations Manager is responsible for managing the BTX Corporate business unit operations, customer service, compliance, SOPs and KPIs for the BTX Chicago office. This position reports to the BTX Corporate Global Team and will manage a staff which includes all levels of global operators handling quotes, customer service, import/export, air/ocean. Ultimately, this position will be responsible for the quality of service and profitability of the corporate global operations teams in accordance to the company’s overall strategic goals.

BTX is seeking a driven and dynamic leader who can not only manage the tactical demands of leading the operations for the global operations unit but also possesses the leadership and communication skills required to effectively interact directly with clients (as needed); mentor, train and develop members of the organization, and serve as a strategic advisor to all operating units. The International Operations Manager will be a key member of the BTX team and will interact across all organizational levels for BTX corporate business as well as have dialogue with BTX’s global-oriented franchise operations.

Duties Include:

  • Managing, coordinating, and leading a strong operations team to ensure a best-in-class operations organization
  • Creating and implementing strategic initiatives for departments
  • Creating, implementing and reporting improvement of all department KPIs
  • Creating SOP’s for all business lines/customers
  • Analyzing and improving Client Satisfaction and Operational Performance
  • Providing reports to the senior leadership team and interact, engage, and develop relationships across the full senior leadership team
  • Coaching, mentoring and process development of team members
  • Training and development of next level leaders for each team
  • Ensuring maximum productivity and quality of teams
  • Communication of executive directives to all team members
  • Compliance functions for department in conjunction with corporate compliance department

Summary of Desired Qualifications:

  • Minimum of 5 years of operations leadership experience including several years as a leader of a business unit or middle market company within the international freight forwarding or logistics transportation sector 
  • Undergraduate degree in business or a related discipline is highly preferred, however, relevant work experience will also be considered
  • Both Ocean and Air export/import experience mandatory
Knowledge, Skills, and Abilities Required:

  • Excellent interpersonal skills and the ability to work well with both local and international agents and clients
  • Ability to present ideas in business-friendly and user-friendly language
  • Excellent verbal and written communication skills
  • Superior active listening skills
  • Strong organizational and time-management skills
  • Ability to train, develop, manage and deliver results
  • A proven diverse background in all aspects of international freight forwarding and operations within a dynamic growth environment

Additional Information:

BTX Global Logistics is a global transportation and logistics organization with over 30 regional branches in the U.S. and Canada. The International Operations Manager will be expected to aid in the transformational change expected of this organization due to its continual and rapid growth. 

Type: Full-time, Exempt
Industries: Logistics and Supply Chain
Compensation: Salary Commensurate with Experience
Benefits: Competitive
Travel: When Applicable
Locations: Chicago (ORD) Airport Area

BTX Global Logistics is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. BTX does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.