Domestic Operations Representative - Houston, TX (IAH)
BTX Global Logistics is seeking a proven operations leader with a track record of success within the global freight forwarding industry to work at the BTX-Houston (IAH) branch. The Domestic Operations Representative will be responsible for domestic operations, customer service, compliance, SOPs and KPIs for BTX-Houston. BTX Global Logistics is a global transportation and logistics organization with over 30 regional branches in the U.S. and Canada.
Responsibilities Include:
- Courteous etiquette via phone or e-mail interaction in order to facilitate client service requests in a thorough and expeditious manner
- Domestic Shipment coordination: Set-up of shipments and/or amendments to existing shipments based upon client directives
- Quote requests: Obtain competitive and unique price solutions able to satisfy clients requests relative to shipment particulars provided
- Tracking updates: Input milestones/tracking updates, provide client updates as shipment(s) progress is obtained through out duration of shipment transit
- General inquires and follow up: Fulfillment of any specialized requests provided by client within expected time-frame communicated
- Maintain good relationships with importers and working knowledge of shipper lanes
- Compliance functions for department in conjunction with corporate compliance department specific to TSA and FMC compliance
Summary of Experience and Education:
- Minimum of 3-5 years of operational experience within the freight forwarding or logistics transportation sector
- Undergraduate degree in business or a related discipline is preferred, but relevant work experience will be considered in its place
- Strong computer skills and analysis capabilities
- Knowledge of the domestic operations process flow
- Ability to quote customers with various needs
Knowledge, Skills and Abilities Required:
- Excellent interpersonal skills and the ability to work well with both internal customs brokerage team as well as customer nominated brokers
- Ability to present ideas in business-friendly and user-friendly language
- Excellent verbal and written communication skills
- Superior active listening skills
- Strong organizational and time-management skills
- Analytical problem-solving capabilities
- A proven diverse background in all aspects of domestic freight forwarding and operations within a dynamic growth environment
Type: Full-time, Non-Exempt
Industries: Logistics and Supply Chain
Compensation: Salary Commensurate with Experience
Benefits: Competitive
Travel: N/A
Locations: Houston, TX (IAH office)
BTX is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. BTX does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
