Accounts Receivable/Collections Clerk - Shelton, CT
BTX Global Logistics is seeking a talented and professional individual with a track record of success within the global freight forwarding industry. The Accounts Receivable/Collections Clerk is responsible for supporting our customer base. This position reports directly to the Credit and Collections Manager.
Duties include but are not limited to:
• Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment.
• Follows established guidelines to review and update account status.
• Maintains log of payment promises and pertinent account details; schedules follow-up communication with account holder.
• Creates invoices according to company practices; submits invoices to customers.
• Maintains and updates customer files, including name or address changes, mergers, or mailing attentions.
• Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent account holders to request payment.
• Creates reports regarding the current status of customer accounts as requested.
• Researches customer discrepancies and past-due amounts with the assistance of the Collections Manager and other staff.
• Prepares recommendations for increasing or decreasing credit limits based on account holder’s payment history.
• Relays changes of information to appropriate employees.
• Performs other related duties as assigned.
Summary of Desired Qualifications:
• High school diploma or equivalent required
• Minimum two years of related experience required
• Skilled, courteous, clear and effective communication etiquette in order to satisfy customer needs
• Must possess a superior customer service focus
• Domestic freight forwarding industry knowledge preferred
• Proven ability to handle multiple projects, prioritize workload and meet deadlines.
• Must be able to work independently with initiative in a fast-paced environment
• Attention to detail, self-motivated and detail oriented
• Ability to clearly and effectively communicate at all levels, both orally and in written form
• Customer service centric with a positive, outgoing personality
• Technology skills including but not limited to – Excel, Word, PowerPoint, Salesforce, and other ERP systems experience a plus
Knowledge, Skills and Abilities Required:
• Excellent interpersonal skills and the ability to work well with both local and international agents and clients
• Ability to present ideas in business-friendly and user-friendly language
• Excellent verbal and written communication skills
• Superior active listening skills
• Strong organizational and time-management skills
• Analytical problem-solving capabilities
• Ability to train, develop, manage and deliver results
• A proven diverse background in all aspects of international freight forwarding and operations within a dynamic growth environment
Additional Information:
BTX Global Logistics is a global transportation and logistics organization with over 30 regional branches in the U.S. and Canada. The Accounts Receivable/Collections Clerk will be expected to consistently deliver a superior client experience that is second to none.
Type: Full-time, Exempt
Industries: Logistics and Supply Chain
Compensation: Salary Commensurate with Experience
Benefits: Competitive
Travel: N/A
Location: Shelton, CT
BTX Global Logistics is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. BTX Global Logistics does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
