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Export Operations Representative - Torrance, CA (LAX Area)

BTX Global Logistics is seeking a proven operations leader with a track record of success within the global freight forwarding industry. The Export Operations Representative is responsible for supporting the BTX Corporate business unit with operations, customer service, compliance, SOPs and KPIs. This position reports to the Director of International Operations and will facilitate all global pricing opportunities. Ultimately, this position will be responsible for the quality of service and profitability of the Corporate Global Operations teams in accordance to the company’s overall strategic goals.

The ideal applicant is a driven and dynamic individual who can manage the demands of global pricing but who also possesses the leadership and communication skills required to effectively interact directly with clients. The Export Operations Representative will be a key member of the BTX team and will interact across all organizational levels for BTX Corporate as well as have dialogue with BTX’s global-oriented franchise operations.

Responsibilities Include:

  • Courteous phone and e-mail etiquette in order to facilitate client service requests in a thorough and expeditious manner
  • Knowledge of IATA and IMO DG regulations
  • Ensure accuracy of documentation and accessible
  • Booking freight with Airlines, Ocean carriers and consolidators and obtaining freight rates
  • Arranging pick up and on behalf of the client/agent as required
  • Accurate completion of bills of lading and airway bills
  • Reporting to customs where relevant
  • Ensure timely delivery to carrier’s consolidators, packing depots, costing invoicing and collection of correct charges.
  • Ensures compliance with all regulations prescribed by USA customs/IATA/TSA & FMC

Summary of Experience and Education:

  • High School Degree or equivalent require, related undergraduate degree a plus
  • Minimum of 5 years of operational experience within the Export freight forwarding or logistics transportation sector
  • Strong computer skills and analysis skills
  • Carrier contract knowledge and understanding
  • Air Routing/Carrier knowledge/Carrier Relationships
  • IATA Certification a plus
  • Dangerous Goods Experience (IATA and IMO DG) would be an added benefit
  • Ability to quote both retail customers and global agents and understand the variables involved

Knowledge, Skills and Abilities Required:

  • Excellent interpersonal skills and the ability to work well with both local and Air Export agents and clients
  • Ability to present ideas in business-friendly and user-friendly language
  • Excellent verbal and written communication skills
  • Superior active listening skills
  • Strong organizational and time-management skills
  • Analytical problem-solving capabilities
  • Ability to train, develop, manage and deliver results
  • A proven diverse background in all aspects of Export freight forwarding and operations within a dynamic growth environment

Additional Information: 
BTX Global Logistics is a global transportation and logistics organization with over 30 regional branches in the U.S. and Canada. The Export Operations Representative will be expected to aid in the transformational change expected of this organization due to its continual and rapid growth.

Type: Full-time, Non-Exempt
Industries: Logistics and Supply Chain
Compensation: Salary Commensurate with Experience
Benefits: Competitive
Travel: N/A
Locations: Torrance, CA (LAX Airport Area)

BTX is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. BTX does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.